Questions, answered.

Ibex is a technical talent partner founded by MSP industry veteran Alex Joy. We help growing companies scale their tech teams with remote, contract-based IT professionals — without the overhead of traditional hiring.

We were built by people who have actually run MSPs, not by generalist recruiters. Rather than sitting on the outside as contractors, our professionals embed directly into your existing tools and workflows and operate as a true extension of your team.

We specialize in supporting IT MSPs and MSSPs, where our experience runs deepest. That said, wherever you need strong technical or non-technical talent at a great rate, we're glad to help.

Primarily in the Philippines, where we've built a deep bench of English-fluent, MSP-trained IT professionals ready to step in and contribute.

Across the full stack: Cybersecurity, Infrastructure, Support (Help Desk Tiers 1–3), Development, Marketing, Finance, Data & AI, Sales, and Operations — including roles such as NOC Engineer, Cloud Engineer, Full-Stack Developer, and Cybersecurity Analyst.

Our people come ready to work in the platforms you already rely on — ConnectWise, Datto, HaloPSA, Autotask, ServiceNow, NinjaRMM, N-able, and other common MSP toolsets.

Seamlessly. Your Ibex team members work inside your own PSA, RMM, and communication stack — not a separate environment — so they operate exactly like the rest of your staff.

Whatever your business needs. We can provide coverage across any time zone, including nights, weekends, and full 24/7 support.

You're billed a straightforward hourly rate against weekly timesheets that you review and approve. Rates depend on the role and the individual's skills and experience, so you always know what you're paying for.

A 12-month engagement unlocks our best rates, but it's not required — we also offer flexible, zero-commitment options for teams that want to start smaller.

Absolutely. Zero-term agreements let you start without a long commitment, and on 12-month engagements we'll adjust as your needs change.

We take care of all of it. As the Employer of Record (EOR), Ibex manages payroll, taxes, and benefits, so you can focus on the work rather than the paperwork.

Every candidate goes through technical screening, communication assessments, and multiple interviews to confirm both quality and fit for our MSP and MSSP clients. We also run criminal background checks and share the reports with you.

You're covered by a 30-day replacement guarantee on every candidate. If a change is needed, replacements for common roles typically take just one to two weeks.

Each team member is provided with brand-new equipment that you can configure and secure to meet your specific compliance requirements — giving you full control over the endpoint.

That's entirely your call — you decide how it's communicated to your customers. We invest heavily in strong language and communication skills so our talent represents your brand well.

Yes. Our homepage features quotes from three named MSP clients, and we're always happy to connect prospective clients with current ones for a direct conversation on request.

Fast — typically about one week from the moment you confirm a hire.

Use our "Build Your Team" configurator to choose individual roles or a ready-made starter pod (like a NOC Coverage Pack, App Dev Squad, or SecOps Starter) and share a few details. We'll review your request and send pricing within one business day — or you're welcome to simply call us or book a meeting with our sales team.

We'd love to hear from you — call +1 844-737-1477, email info@goibex.it, or reach out through the contact form on our site.