Offshore staffing isn’t risky.
Offshore staffing without a strategy is.
When done correctly, offshore IT staffing for MSPs can become one of the most powerful levers for reducing costs, increasing capacity, and scaling operations—without sacrificing quality or control.
Most MSPs that struggle with offshore talent don’t fail because the model is broken. They struggle because the execution is incomplete.
Common challenges include:
Hiring technically capable people who don’t understand MSP workflows
Lacking alignment with tools like ConnectWise, IT Glue, and RMM platforms
Assigning offshore roles reactively instead of strategically
Treating offshore staff as temporary help rather than full-time team members
Ibex Staffing Solutions was built to eliminate these friction points and help MSPs turn offshore staffing into a repeatable, scalable growth engine.
Ibex doesn’t just provide offshore MSP talent.
Ibex provides expert direction grounded in real MSP experience.
The Ibex staffing methodology is shaped by Alex Joy, a former MSP CEO who scaled a near seven-figure MSP using offshore teams. That experience informs a prescriptive approach designed to solve real operational constraints—not guess at them.
What this looks like in practice:
If ticket closure rates are too high or senior engineers are overloaded, Ibex doesn’t place a random technician. Instead, Ibex prescribes a Tier 1 technician or NOC analyst aligned to your ticket flow, tools, and service structure.
The result:
Senior engineers refocus on projects and high-value work
Your MSP gains immediate capacity to support ~30% more clients
Growth happens without increasing burnout or chaos
This is strategic MSP staffing, not reactive hiring.
Hiring the wrong person is expensive—especially for MSPs.
Ibex removes that risk through specialized MSP recruiting, backed by recruiters who understand:
ConnectWise and PSA workflows
IT Glue documentation standards
RMM tools and alert handling
Escalation paths and SLA-driven environments
Instead of weeks of interviews, MSP leaders receive short, targeted candidate screeners tested on real MSP scenarios.
The result:
No wasted engineering or management time
Faster onboarding of dependable offshore IT staffing
Full-time team members aligned from day one
This is how MSPs reduce hiring friction while scaling confidently.
One of the most common MSP inefficiencies is misusing senior engineers.
It’s not unusual for a $100k+ Tier 3 engineer to spend 25–30% of their week on:
Documentation
Repetitive RMM tasks
Standardized workflows
Ibex corrects this by assigning offshore MSP talent to absorb low- and mid-level operational work—freeing senior engineers to focus on billable, strategic initiatives.
The impact:
Recovered billable hours
$30k+ in additional annual revenue potential
Higher utilization without additional headcount
This is how cost-effective MSP staffing solutions directly improve margins.
Ibex’s model is built on balance.
For MSPs:
You receive structured support to integrate offshore team members into your systems, workflows, and culture—ensuring reliable offshore MSP help desk performance.
For employees:
Ibex acts as the employer of record, providing:
Competitive compensation and benefits
Stable, full-time employment
Equipment and long-term support
This dual commitment drives strong retention, higher engagement, and consistent service quality—key factors in sustainable MSP growth.
Ibex’s turnkey MSP staffing solution removes the complexity MSPs associate with offshoring.
With Ibex:
You retain full control of your offshore employee
Ibex handles HR, compliance, payroll, and administration
You pay one predictable, all-in hourly rate
There’s no hidden overhead or long-term risk
The result is cost certainty, operational clarity, and confidence to scale.
Delaying strategic staffing decisions only prolongs burnout and limits growth. MSPs that scale successfully do so by aligning people, process, and planning—not by stretching their teams thinner.
Ibex Staffing Solutions helps MSPs:
Reduce labor costs responsibly
Increase service capacity
Stabilize operations
Scale with confidence
If you’re ready to explore how offshore MSP staffing can support your next phase of growth, the best first step is a conversation.