You've felt it. The resume pool is shallow. Candidates ghost interviews.
The ones who do show up want salaries that don't match your contracts. The IT staffing shortage isn't a rumor, it's a daily operational reality for MSPs across the US. But some MSPs are growing anyway. What are they doing differently?
The shortage is domestic — not global
The US faces a structural shortage of IT workers at the Tier 1 and Tier 2 level.
But in the Philippines, there's a deep, well-educated pipeline of IT professionals who trained for exactly these roles, English-fluent, certified, and experienced with Western MSP toolsets. The shortage is a US problem, not a talent problem.
|
3.5M unfilled cybersecurity jobs globally in 2025 |
60% of MSPs report difficulty hiring Tier 1 techs |
30-50% lower cost vs. equivalent US hires |
Offshore staffing isn't outsourcing — it's team-building
There's a misconception that offshore staffing means handing off work to a vendor. The best MSPs treat their offshore techs as embedded team members, onboarded into your culture, trained on your SOPs, and accountable to your clients' SLAs.
HOW IBEX HELPS
Ibex doesn't send you a body. We place vetted helpdesk technicians and NOC analysts who become part of your team. We handle sourcing, vetting, and onboarding support — you get a professional who shows up, stays, and performs. No churn, no agencies cycling through warm bodies.
The MSPs who wait will pay more later
Domestic IT salaries are rising. Competition for local talent will only intensify. The MSPs building offshore capacity now are locking in cost advantages and operational depth before the market forces their hand. Waiting is a strategy, it's just not a good one.
If your growth plan depends on hiring US-based Tier 1 and Tier 2 techs at current market rates, it's time to pressure-test that assumption.